Shipping policy

Shipping Policy

Getting your order to you safely and promptly is our priority. This policy details how we handle, track, and deliver shipments to ensure a smooth experience from checkout to delivery.

Order Processing

As soon as your payment is confirmed, your order enters our fulfillment workflow. Typical processing time is 1–3 business days, although during peak periods it may take slightly longer. You will receive a confirmation email with tracking information once your package has been dispatched.

Estimated Delivery

Delivery timelines depend on the destination and the shipping method selected. Most shipments arrive within 5–14 business days. Occasionally, delays may occur due to customs checks, carrier backlogs, or extreme weather conditions.

Tracking Your Shipment

A tracking number will be provided via email after your order is shipped. It may take 24–48 hours for tracking information to appear on the carrier’s system. You can monitor the progress of your shipment using this number at any time.

Shipping Fees

Shipping fees are calculated at checkout based on the chosen delivery method and destination. Any applicable promotions, including free or discounted shipping, will be automatically applied.

Accuracy of Address Information

Customers are responsible for providing complete and correct shipping details. inquiry@gloyterra.fr cannot be held liable for delayed, lost, or misdelivered packages caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your shipment is lost, delayed, or arrives damaged, please contact inquiry@gloyterra.fr immediately. We will coordinate with the carrier to investigate and provide an appropriate solution, which may include a replacement or refund.

International Shipments

International deliveries may incur customs duties, import taxes, or other fees imposed by local authorities. These charges are the responsibility of the recipient and are not included in our shipping costs.

Policy Updates

This Shipping Policy may be updated at any time. Changes take effect immediately upon posting on our website.

For any questions or assistance regarding shipping, contact inquiry@gloyterra.fr. We are committed to ensuring your order is delivered safely, reliably, and on time.